From Digital Twins To Digital Employees: Redefining Human-Centered Learning in Organizations

Abstract

AI and GenAI change the game in Learning and Development systems design and management. Digital employees put the concept of digital twins on a new page in organizations. Digital employees can take on some routine tasks, if properly taught, and can learn some perishable skills, that need permanent renewal, like technical skills (need update and upskilling), policies, procurement, customer support, data gathering, and others. This shift opens more opportunities for real-life employees to focus on their durable skills of the long-term value, like leadership, critical thinking, emotional intelligence, self-awareness, resilience, drive, curiosity, and social skills.
Digital employees change the whole concept of organizational learning and will be a critical part of designing human-centered learning and development systems in business organizations.